Doing nothing, taking commission. Branch manager is very rude and no courtesy to communicate with client. He will promise everything in the beginning to get the listing, once he get the deal then he disappears from the loop. Please use other agency, this whole team is a night mare.
Reply from John Payne: Hi Dharmaraj Ganesh,
Hello, we are sorry to hear about your experience. Please contact complianceresidential@connells.co.uk to discuss this matter further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.