I have been chasing them for two weeks. They are very slow and don't bother to acknowledge emails. I have to keep calling them to pursue them or get an update. Very annoying and inconvenience.
Reply from John Payne: Hello, thank you for taking the time to provide our team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.