Shame that you cant actually give 0 stars. I was a prospective Tenant of this Estate Agents. Very quick to take your deposit but no intention to give it back. Watch out people, do not rush to pay them any Deposits. You will not get it back even if the landlord will change the terms previously agreed. In our case, landlord advertised the house with storage in the garden via Right move. When we put in an offer and the agent took our holding deposit, he then apparently changed his mind and said that the shed is not included in the let . I think the agent knew about it and mislead us on purpose, to create this situation. I am still waiting for my refund. And my solicitor will be in touch with them. There is other lettings agents avoid for your own good.