It is hard to describe how terrible Connells were as a letting agent. Months of delays getting repairs carried out, related to heating so should have been treated as urgent. Fault reports and emails were ignored, constantly chasing for things to be done, staff denied knowing anything about the problems, delays ordering parts, parts sent to the wrong office etc etc. They really did not seem to care at all. The plumber who came to our property numerous times was hopeless, eventually an engineer was called to service the boiler which didn't need doing, finally an engineer from the boiler company was called, fixed the fault but said the boiler hadn’t been installed properly so they wouldn’t continue to work on it. After 8 months of a cold house, sleepless nights, stress and hassle we decided to move out, they offered compensation but had to chase them for that too, ignored and conveniently denied receiving emails again. Now in a really nice place with a great company who understand the concept of customer service, something Connells really don’t have a clue about. I would never recommend them to anyone.