Out of the eight properties I have rented over the years, James Pendleton have hands down been the worst lettings agent I have had the misfortune of dealing with. Buying a house was a breeze compared to dealing with these muppets. JP were well aware of the urgency with which we needed to find a new place, and pressured us to offer a higher rent and move in earlier than we needed. Then, just after we signed our tenancy agreement and before we moved in, the living room ceiling fell through. Due to the mess and ongoing building works, we were unable to move in, yet JP refused to refund us the full amount of rent covering this period. Once the flat was finally habitable, despite the tenancy agreement stating the flat would be professionally cleaned, the place was disgusting. We spent hours cleaning plaster from the living room and disinfecting the bathroom where the builders had not bothered cleaning up after themselves. We then discovered that the boiler was broken. This took several months to get fixed. On New Year’s Day, the boiler broke alltogether. We rang the ‘emergency’ helpline, and Suzan Salih suggested we go without hot water over the new year period, when the weather was freezing cold. It took a lot of arguing for them to finally agree to send an engineer over. I managed to get in contact with the previous tenants and found out that the boiler had also been broken during their tenancy! JP refused to get this fixed during their stay and then lied to us and pretended the flat was fine so that they could take our money. In total it took SIX MONTHS for them to fix the boiler! Before we moved in, we asked for a new bed. The one provided was only big enough for a small child, not two adults. Furthermore, the mattress was in fact a lump of foam, with no legally required fire safety label. James Smith set his precedent of spending his time giving excuses rather than doing any actual work. After a lot of arguing, they finally removed the bed. We decided to buy our own bed, and James Smith had the audacity to ask if we could leave it for the landlord for free at the end of the tenancy; there was not even the offer of any money, despite us paying sky-high rent. At the end of the tenancy, they clearly realised they had caused themselves issues as there would be no bed for the new tenants. We watched in disbelief as they lied to prospective tenants that OUR bed would be provided, and were happy to take the new tenants’ deposit before asking us who actually owned the bed. These are just a few examples of the inability of JP to effectively manage a property; the list goes on. We did not have one conversation with JP which proved that they were anything other than money-grabbing, lazy and incompetent. Despite all of these incidents, JP then had the cheek to increase our rent during a cost-of-living crisis! We were trying to find a place of our own and they took advantage of this, knowing it would be impossible for us to find a short-term rental. We paid more rent but saw no return, with no maintenance ever carried out on the flat. At the end of our tenancy, the icing on the cake was having to raise a dispute with DPS to get our deposit back. Please avoid these cowboys. They do not care about tenants and only exist to steal your money.

the branch that manage wandsworth properties sadly have not lived up to expectation. They may find a tenant but i presume thats their job after that its down fill. They charge a high % of rental income and frankly need to be chased regarding every little detail. Have handled a change in tenant with them hoping to give then another chance it has been managed with sheer incompetence, leaving the landlord paying outstanding bills of a previous tennant, with no assistance from the agents who returned the deposit without doing the correct due diligence. AVOID

I have had a terrible experience with James Pendleton agents as they gave poor service all along our tenancy. Beware

Avoid like the plague. It's a shame there is no 0 star option. Property left in an uninhabitable state (lack of heating for 4 days due to several gas leaks). We were told that alternative accommodation wouldn't be arranged or paid for if we arranged it. No compensation given for the 4 days we had to stay at our friends house. Oh, and one of their 'highly vetted' contractors took my wallet from our property. Have to chase every email sent. Any type of work takes weeks longer than it should.

Poor poor poor! Worst experience I have ever had with an estate agent in London. Do not use!!!

I never write negative reviews, but they are appalling for landlords. Worst service ever.

Whether you're renting or a landlord, stay well clear of James Pendleton Estate agents. We were tenants. We used the 6month break clause to get out at the earliest possible stage. That flat was managed by Pendleton. The management left us without heating for a month whilst temperature dropped to -5. We were told it wasn't in our rights to have heating... We had issue after issue with other faulty fixtures and fittings. Staff were inexperienced and ill-informed of their obligations as managers of the property, and also of the landlords duties under the Landlord and Tenant Act. When it came to the flat going back on the market James Pendleton continuously breached the contract with regards to viewing times and notice given, then tried to blackmail us into allowing the viewings as and when they wished by telling us that our deposit would be in jeopardy if we refused viewings. It's now been 2 months since we've moved out and we just got back the deposit - but not all of it! We lost out to additional cleaning charges even though we received the flat in a poor state, only having a domestic clean. We arrange ANOTHER professional clean and were then told that the new tenants would have a say in the cleanliness of the flat and the release of the deposit, ignoring the check out inventory!!! What a joke. They take your money and treat people like crap. The landlord lost out on a full tenancy due to their incompetencies as well, it not just the tenant that they take advantage of. I've emailed their MD asking for phone call to discuss the issues. That was over 2 weeks ago now, no call. Beware of James Pendleton!!