Adam and Helene from JLL helped us find a flat in London. We were very happy with their work, they guided us very well throughout the whole process. They helped us pro-actively and our questions were answered very quickly and in a solution-orientated way. We can recommend Adam and Helene without reservation. Should we ever look for a new flat, we will do it with them again. Update: When we moved out after a year, things unfortunately didn’t go so well with JLL. When we moved in, we had a property manager from JLL who was excellent and very communicative. Unfortunately, he was replaced and we were assigned a new property manager, who was simply a complete disaster. When we moved out after a year, he made false accusations against us, used the wrong move-in report (not the most recent one), claimed that we had caused damage to the flat and that mattresses and other items were missing. He clearly wanted extra money from us. We were then able to prove to him, via emails with the previous property manager and photos, that his claims were untrue. Even then, he simply said, ‘Well, in that case, we’ll just have to take it to the arbitration board.’ Wow. Well, it wasn’t Adam or Helen’s fault directly, but the two of them clearly didn’t really stand up for us with the new property manager within JLL either. So, overall, a mixed picture.
JLL Kensington
387 Kensington High Street, London, W14 8QA, London, UK, W14
About JLL Kensington
Set within the prestigious 375 Kensington High Street development, the Kensington office opened in March 2014. Our team brings together a wealth of property experience and a collective in-depth understanding of the many markets of the Kensington area. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business – which ensures we are always fully informed – and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service. And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Which means we can also offer in depth advice on property elsewhere in the world. Services offered: Residential property sales Residential lettings and property management Serviced apartment lettings Corporate service department Client services department New home sales Development appraisals and consultations Property investment advice Bulk purchase sales Development consultancy Local Market: Our experienced sales teams are knowable and informative and able to adapt to an ever changing market. The office has recently achieved excellent results in 375 Kensington High Street, Imperial Wharf, Chelsea Creek, Fulham Reach, Fulham Riverside, Kings Row, Chiswick Point, Napier West, The Ladbroke Grove, Merchant Square, Kensington apartments and Westbourne House to name a few.
Website: http://residential.jll.co.uk
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