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JLL Kensington

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Unprofessional and disrespectful treatment towards tenants. We agreed viewings slots in our apartment with George and asked him several times to ask viewers to take their shoes off. We have a toddler who plays all the time on the floor and try to keep our apartment as clean as possible. We left the apartment for the viewings and when we arrived at the apartment all the carpets were full of stains and shoes marks. Such unacceptable and unprofessional behaviour!

Reply from agent

Dear Fernanda, thank you very much for your feedback and as discussed on the phone last week, George has profusely apologised for not removing shoes on that viewing. We are very sorry for the distress this has caused you and your family. We have issued you with a written apology, a verbal apology and are here publicly taking responsibility for this human error but if you would like to discuss this further please do not hesitate to call us on 020 7087 5696. I hope the rest of your tenancy can continue on without any further disturbance. Thank you, JLL Kensington Team

Contact details
Sales Phone:

0207 087 5696

Lettings Phone:

0207 087 5696

Lettings Email:

ken.dowling@eu.jll.com

Opening hours
Monday-Friday: 09:00 - 18:00
Address

387 Kensington High Street, London, W14 8QA, London, UK, W14

Set within the prestigious 375 Kensington High Street development, the Kensington office opened in March 2014. Our team brings together a wealth of property experience and a collective in-depth understanding of the many markets of the Kensington area. We also have the deepest familiarity with a full spectrum of clientele from the UK and overseas. Our service is founded on top quality local advice and expertise, the wider intelligence of JLL’s full service residential business – which ensures we are always fully informed – and by a world class brand which assures that we deliver the highest standards of integrity, professionalism and service. And with more than 40,000 people in over 1,000 locations, no one has a better understanding, depth, expertise or reach into the global property market. Which means we can also offer in depth advice on property elsewhere in the world. Services offered: Residential property sales Residential lettings and property management Serviced apartment lettings Corporate service department Client services department New home sales Development appraisals and consultations Property investment advice Bulk purchase sales Development consultancy Local Market: Our experienced sales teams are knowable and informative and able to adapt to an ever changing market. The office has recently achieved excellent results in 375 Kensington High Street, Imperial Wharf, Chelsea Creek, Fulham Reach, Fulham Riverside, Kings Row, Chiswick Point, Napier West, The Ladbroke Grove, Merchant Square, Kensington apartments and Westbourne House to name a few.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings

No marketing information available

No awards information available

No marketing information available

No awards information available