JLL City of London
JLL City of London
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4.00 /5
Hannah Linch has been super professional throughout the whole process of apartment hunting.
4.00 /5
4.00 /5
4.00 /5
3.00 /5
Very good user experience. Hannah is serious and responsible. From the first communication to finally getting the key, everything was smooth. However, it was difficult to communicate with the property manager Antonella after moving in. Many problems could not be solved in time, just like purchasing goods without after-sales guarantee.
3.00 /5
I'm gonna give them 3 stars because of the check out process. Yes it's true the cleaning company did not clean some parts, but they went back and re-did the whole thing. There was then drama with a missing key, which was not missing in the end. And then loads of back and forth about tiny issues that weren't issues. And they reduced 50 pounds of my deposit. I knew the new tenants were super happy about the property and even said the conditions were impeccable. After 2 years taking care of that property as it was my own, I'm shocked I had anything reduced from my deposit. It was stressful. In 8 years in London this was the first time something like this happened. What a bumpy check out. Making a fuss for ridiculous things like a missing USB cable...
3.00 /5
Felt like everyone was getting ready to leave...........
3.00 /5
Efficient, Informative and really helpful. thank you
3.00 /5
Efficient, Informative and really helpful. thank you
2.00 /5
Overall, we had a pretty mediocre experience with JLL. They seemed generally communicative and helpful in advance of our move, but failed to deliver on a number of commitments agreed in advance regarding cleaning / item disposal / maintenance in the flat. This led to a complicated few weeks trying to get issues resolved which should have been sorted prior to our move. Also, they have refused to reimburse us in any way for the disruption and cost of this. We have ended up footing utility bills for the period between tenants, which they should have handled with the landlord / providers. Predictably, their energies are focused solely on letting the flat, and not on providing any kind of ongoing support to the tenant.
Contact details
Sales Phone:
Sales Email:
Lettings Phone:
Lettings Email:
Opening hours
Monday-Friday: 09:00 - 17:30
Address
The Walbrook Building, 25 Walbrook, London, EC4N 8AF, London, UK, EC4N
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About
Website:
https://residential.jll.co.uk/Set within the prominent Royal Exchange in the heart of the financial district our highly efficient and experienced team is regulated by RICS and ARLA, ensuring the highest standards of professionalism when delivering every aspect of estate agency and property management services to a wide range of UK and international clients across the City and its fringes. Since opening in March 2013, our specialist knowledge in residential sales and lettings has led us to become the preferred agent for several new developments in the area. These include The Heron in Moorgate, Avant-Garde in Shoreditch, Goodmans Fields in Aldgate, Cityscape on Commercial Street and Canaletto on City Road. With approximately 300,000 people using Bank and Monument station every day, our prominent office within the Royal Exchange allows maximum exposure of our clients’ properties. The City is a significant attraction for prospective buyers and tenants as it provides easy access to prime central locations. Whether you are looking to buy or rent our team of six is dedicated to providing you with a first-rate quality service and expert knowledge of the market. Our leading position as advisers of new residential development ensures we have the best opportunities in contemporary living available for sales and to let and our 2014 merger with W.A.Ellis underpins our expertise in the traditional marketplace within which exist properties of exceptional character and unrivalled historical significance.
Our team
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