I have just moved in today and the service so far has been good. Everything is smooth and the team is helpful.

Very slow in response

Unprofessional and disrespectful treatment towards tenants. We agreed viewings slots in our apartment with George and asked him several times to ask viewers to take their shoes off. We have a toddler who plays all the time on the floor and try to keep our apartment as clean as possible. We left the apartment for the viewings and when we arrived at the apartment all the carpets were full of stains and shoes marks. Such unacceptable and unprofessional behaviour!

The worst agency I have ever worked with. If I could give zero stars I would. They are unresponsive, unprofessional, rude when you reach out on the phone or in person, and don't value tenants at all. It is clear they only care about money. Stay as far away as possible!

Extremely unprofessional service

Horrible and unprofessional place I asked about a property to rent and I chased the non-responsive agent for 2 days. No response, just ignorance. I would not recommend them at all. I managed to get a viewing via another agencyNegativeResponsiveness, Quality, Professionalism, Value

Where do I begin...My boyfriend and I first started renting a property from JLL in January 2021 and have only had problem after problem since moving into our flat. We previously rented a flat from Savills in The Ram Quarter and had such a lovely experience that we looked to move into a bigger flat, but stay in The Ram. We found a two bed flat, being rented out by JLL - I have to say that viewing the property, exchanging details and handing over our deposit was pretty seamless, however when we moved into the actual property was when it became clear the service that JLL provides is atrocious. We moved into a flat that would most certainly be considered 'new' being 3 years old - there was mold all over the bath and shower, missing lightbulbs, broken bedframes, stains over the carpets, a broken window that wouldn't shut in the bedroom (bearing in mind this was January) amongst other things! It was clear that JLL either hadn't checked that the tenants who left the flat had paid for an end of tenancy clean or JLL just hadn't bothered doing one themselves, I am afraid I don't know what the previous agreement was. However, I do know how we left our previous flat in The Ram and what we we came into had been neglected and not made right before new tenants moved in. After weeks of chasing for the above points to be sorted, it took JLL two weeks to send someone out - it is noted that we are in the middle of a Lockdown, however there was no issue with showing us the flat and taking our deposit during this lockdown, but ensuring a flat is fit to rent seemed to be considered far less important in JLL's eyes.I wish the story ended there....in February we pieced together that our neighbours, also renting from JLL, had a leak in their bathroom whose wall backs onto our Kitchen / Living Room. The only reason we knew this is because we could hear workmen going in and out of their flat. Bearing this in mind, I began to see the skirting boards separating from the wall that backed onto their bathroom and within a week's time I began to see damp and mold forming on the walls. I made our Property Manager aware that the skirting boards were separating from the wall on the 2nd February, it took a week to send a workman out to look at the wall, and then I had to chase up JLL to confirm what the report had said!! That weekend damp began to show and mold began to form. It is now the 2nd March, one month after making JLL aware of this issue we are no further along and the damp, mold and skirting boards are getting increasingly worse.Word for the wise, stay far far away.

Wasted half day with them. A lot of smiles, but nothing behind that. Highly inefficient.

scam agency. withholding deposit against the law.

11 days waiting for an request done on line on 3rd march, revert on 13th, than on 14th I call and invite myself in their office to get the things done!