GLP Soho urgently needs to improve its customer relations. The property management team shows poor follow-up unless contacted repeatedly. When seeking assistance, tenants are often met with dismissive and unhelpful responses, which comes across as rude. Although the realtors are lovely, the property management side undermines the overall experience. I would not recommend renting through GLP Soho, especially for students, until there is a clear improvement in how tenants are treated and supported.