Dear Amir I’m sorry to hear that you had a frustrating experience with Greater London Properties. Customer service is extremely important to us, and we always aim to provide clear and prompt communication. To clarify the timeline: Your offer for Alleyn Court was made on January 9th and rejected on January 10th. Your deposit was cancelled that same day. When you reached out on January 14th, Marcus explained that refunds typically take 3–5 working days, depending on your bank, and advised you to follow up with them directly. You mentioned that no one responded, but each of your messages was replied to promptly, reiterating the necessary steps. I understand this was frustrating for you. On January 21st, you messaged again, and we forwarded you a screenshot from Uzma confirming the cancelled payment, which you could provide to your bank. Marcus didn’t hear back from you after that. I hope this clears up any concerns. If there’s anything else I can do, please let me know. Best regards, Kate Hill, Director Greater London Properties