Thomas was friendly and courteous during our time draling with him. Before our meeting he was kind enough to change the time of our meeting so that we could view a flat earlier. During the process of preparing an offer, he tended to wait until we had completed one hurdle (such as completing a form) before presenting us with the next (such as asking if our guarantors earnt the required amount). This was disappointing as it slowed down the process of preparing the offer, although in my experience it is a common thing among estate agents. Thomas was helpful in trying to find us other flats after this, although those at his disposal were not to our requirements, so there was little he could do at this point.