Pleasantly surprised

Estate Agents often have a bad reputation but dealing with Elms Estates is a world away from what one normally expects. From our first meeting with Chris he understood what we were looking for and didn’t waste time showing us properties that were not suitable in terms of location and budget. Once in the property the service we received was again above and beyond what one would normally expect/have to put up with, especially in a market as competitive as Central London. When things broke they were either repaired or replaced. When I changed jobs and got paid a few days later, changing the date we paid our rent was not a problem for Elms; something that could have been a major problem had Rutland not been so accommodating. Having good agents creates good tenants. When something needed fixing Jade and I would discuss it and come up with the best solution that would work for us and not bear unnecessary costs for the Landlord. Repairs were followed up to confirm they had been completed and in just over 2 years I can’t think of an occasion when Elms fell short of their impeccably high standards. Lak was a very fair when we checked out and we were sad to leave the property behind. We have only moved as we have purchased a property out of the area. If you are moving to East London I would thoroughly recommend checking these guys out, you’ll be pleasantly surprised!