I letted my flat through Drivers&Norris. Very Good service, friendly agents who do not pressure you and guide you through the process simply. On top of things, we viewed our flat and moved in within a week. They provide you with a very lovely and useful welcome pack! There was a typo over the date of the tenancy on the contract but that was sorted out very swiftly. Although we did nearly have to re-sign because the document was lost but we just sent them ours.

I had a very good experience with Beatrice and Denise, who helped me finalise and move into the property very swifty. However, the maintenance agent-Lauren can be a bit more professional in taking care of maintenance issues and responding to emails/concerns.

Sold a flat with them. Mixed bag. Best credentials, bad contract (but easily amended), acceptable responsiveness, good at getting and conducting viewings, complacency on conversion to offer.

Was a tenant with them for a year, it was stressful securing a flat with them and leaving our flat also

Update: Property management is very slow. Our washing machine has been broken for over a month and they still haven't fixed it yet!!! Old review: In the whole hectic property market, they did take their time to make things right.PositiveProfessionalism

Did not reply to my call.

We was happy to purchase for rent but unlucky the landlord doesn’t want to make the contract 1 year with 6 months break clause. So She(i don’t want to write her name here, i hope she will change to be a better agent) responded she will refund the money back. I never rent a house or do any paperwork before in london, this was my first time so i asked her how many days for the refund 1 week deposit, maybe she thinks its too much for me to ask her???!! . And her attitude changed. She rushed to get the deposit before we know if landlord accept my offer, and not patient to explain what gonna happened if i need to get my refund back in case landlord refuses me. Im not sure if i would recommend this agency or not. It seems like a big company but a little bit lacking of patience and friendly.