Really poor response rate for renters

Honestly, renting through this agency has been one of the most frustrating experiences I’ve had. The flat was lovely but I experienced so much stress because of Drivers and Norris during the 4.5 years of my 5 years tenancy. The last 6 …

Avoid,they only show care and attention until contract signed, after that simply they are in ghost mode for any questions, repairing or any help with renting property

After using for 6 years, I will not be using again.

Avoid this agency at all costs please if you’re a tenant!! I agree with everything the other comments say.😭 Rented a flat with them for a year, horrible experience. …

Forgive me for the long review, but me and my partner used to be tenants for almost 6 years in a property managed by this agency, and I’d really like to ensure that people deciding to move to their properties are aware of the way this agency handles things. Firstly, I am sad to say that they never really cared for important matters such as heater & boiler ones (leaving us without heat or hot water during winter), despite our constant attempts to communicate the issues. They would either not respond at all, or that they would reach back to us which they rarely did. And when they would finally send someone over (about 1-2 months later) to check or fix the issues, the same issues would appear again the next month (probably due to inadequate maintenance and lack of skills). Also, the kitchen drawers and cupboards were tatty. Specifically, for the last year in the house we had to keep our cutlery exposed and not covered within a drawer because it was completely wrecked due to humidity and bad quality. We addressed the issue but, honestly, they never bothered. We even had to live for more than two months with a bunch of heavy rubbish someone decided to throw in our garden, just because this agency (it was their legal responsibility) was too unorganised to take care of the issue promptly. The capper was when the fridge was totally broken. They would send us another fridge but they wouldn’t know when. This was the response they gave us for the next 1-2 months. As you can imagine, that resulted in us eating either less or unhealthy due to lack of refrigeration. Overall, me and my partner have been very disappointed with D&N for the reasons aforementioned. I would argue that agencies like this exploit people’s need to get a roof over their heads, as if this alone is the only need of a human being. I feel sorry for those who are going to rent under D&N management. If you have the extra time or money, go to another agency, and I wish you the best of luck!

Had an awful year with this agency. Various parts of our flat were in a constant state of disrepair and Drivers refused to fix most of the issues despite multiple chaser emails. …

AVOID! AVOID! I have been renting in London for over 15 years and the time I rented with this agency was the worst time of my life. Scammers, and genuinely incompetent at their job. They will say one thing and not keep their word. Sketchy contracts. Renting in London is hard as it is, do yourself a favour and avoid this agency.