Sold a flat with them. Mixed bag. Best credentials, bad contract (but easily amended), acceptable responsiveness, good at getting and conducting viewings, complacency on conversion to offer.

Was a tenant with them for a year, it was stressful securing a flat with them and leaving our flat also

Update: Property management is very slow. Our washing machine has been broken for over a month and they still haven't fixed it yet!!! Old review: In the whole hectic property market, they did take their time to make things right.PositiveProfessionalism

Did not reply to my call.

We was happy to purchase for rent but unlucky the landlord doesn’t want to make the contract 1 year with 6 months break clause. So She(i don’t want to write her name here, i hope she will change to be a better agent) responded she will refund the money back. I never rent a house or do any paperwork before in london, this was my first time so i asked her how many days for the refund 1 week deposit, maybe she thinks its too much for me to ask her???!! . And her attitude changed. She rushed to get the deposit before we know if landlord accept my offer, and not patient to explain what gonna happened if i need to get my refund back in case landlord refuses me. Im not sure if i would recommend this agency or not. It seems like a big company but a little bit lacking of patience and friendly.

Terrible customer service. I was chasing them for more than 2 weeks for a simple parking permit and they were never available and everytime I called they said that they were going to get back but never did it.