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Daniel Cobb - London Bridge

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Daniel Cobb - London Bridge

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Arranged a viewing of a flat with Sarah and received a confirmation email however she never turned up to the viewing. After waiting 20 minutes outside the flat I called the agency and was told by a curt staff member my message would be 'passed on'. No apology was given and the matter was not treated with any urgency. It's now been several days and I was never contacted back regarding the incident or given an explanation (or apology). Awful experience, certainly would not recommend this Estate Agency.

review by Anthony Giannotti

Reply from agent

Dear Anthony, Thank you very much for the feedback. Sarah and I have spent time reviewing this situation and we feel awful about this. I'm sorry your experience hasn't been up to yours and to be quite frank our standards. Please accept this response as an apology for the shortfall in our service. In the meantime, I'd like to wish you the very best in your next move. If of course you would still like help and would be prepared to give us another chance, we would love to help if we can. Kind regards, George Cobb MD

1.00 /5

review by Will Panchaud

Reply from agent

Dear Will, I am sorry to see you have given us a 1 star review. Sadly I can't find your details on our system anywhere. I would love to understand more behind the review, so please feel free to call me directly on 0207 222 1000 and hopefully we can help further. Kind regards, George Cobb Director

1.00 /5

They were delaying the process in everyway possible after the deposit is paid, slow response after they have made your money. Wrong document sent and wrong invoices quotes... Left you with no place to live on the day of moving in... worst service ever... avoid them.

review by Alistair Zhao

Reply from agent

Dear Mr Zhao, Thank you for taking the time to feedback. I am so sorry we have not met your expectations on this occasion. I am always grateful to receive feedback, both good and bad and we have already discussed this as a team to identify what we could do differently next time. If in the future you want to discuss further, please feel free to contact me directly on 0207 222 1000. Kind regards, George Cobb