Dear Ms Kaur, Thank you for your review. I am sorry to hear you were not satisfied with our service on this occasion. I have just investigated this matter and I can see your circumstances would not meet referencing requirements on any of our available properties. At Credential we pride ourselves on the fact that we offer the highest levels of service and I can only imagine on this occasion there was obviously some miscommunication between yourself and a member of staff. If you would like to discuss this further then please do not hesitate to contact me. Rizwan Osman