I have reviewed when I first moved in and moving out was unfortunately no better. Throughout living in our flat we had many issues with the access, human faeces, rats, drug users, rubbish including animal waste which we asked for help with and we're either ignored or nothing was done. Everything that was broken when we moved in that we reported was never fixed. We had no fire safety until the last 2 months of our 2 year rent. Communication throughout was poor with many emails being ignored. I would never go through Credentials again. We then ended our contract and left and left the place as we found it and yet money was taken off due to some dust under a bed (which can't be removed) and wear and tear on the shower (which could not be changed with cleaning!). Such a stressful and disappointing agency to work with.