Had an awful experience renting with Bryan & Keegan. Generally not sure exactly what they do, as a tenant, when moving in they outsource everything to a third party tech company that requires tons of personal data to get accepted and is all automated, then they were not supportive at all around the time of moving out. Our landlord had an unreasonable request for deductions and been having to chase ever since! Avoid! If you look for tenant specific reviews (including other platforms) you will find lots of other people complaining, wish we had done the same before working with them.
Reply from Bryan & Keegan Estate & Letting Agents - Brockley: Dear Mihai,
We use a referencing company when vetting potential tenants, which is normal for most Estate Agents. Any information provided is held in line with normal GDPR protocols.
You allowed your child to consistently draw over the walls and place stickers, which has caused damage above normal wear & tear. Your Toilet was also heavily stained and didnt look like it had been cleaned throughout the tenancy.
Your landlord charged £250 towards the cost of repainting the walls (the actual invoice was higher), which isn't unreasonable considering it took three coats of paint to cover the marks.
It's also worth noting that a check in was carried out by an independent company at the start of the tenancy, and a check out at the end of the tenancy to ensure a fair review of the condition the property was returned in.
Perhaps you should upload those as it would add far more context and a much fairer reflection than your words above.
