Even though we were very stressed, Ambia and Adam helped to reassure and calm our stresses

Always confusion which Ashton branch 😔 because no direct phone no on sale/to let boards. …

We used Ashtons as they had a good record of selling houses in our area. They came out, gave us a valuation and took photos. The property went ‘live’ online all seemed well.... We had to ring several times to request a sign for the property but I do understand they struggled with positioning at 1st. As time went by we would have a few single viewings, but not hear anything back. I had to contact them to see if the potential buyers had made comment. This was sometimes difficult and they didn’t know much about my viewing let alone any feed back. We had 3 viewings in one day and to this day did not hear a single word about how these people felt about my property. It seemed as though they have no sales plan as they constantly said they have not heard back, where other firms I know from experience would be contacting viewers trying to sell the property ( which is what I thought their job was). In the end we ended up doing a house swap with a family members friend. We had a unfortunate and difficult time with the sale ( solicitors and planning etc) and it took about 5 months for the sale to be completed. At no time in this 5months did we hear a single word from Ashtons, to see if things were ok, if we needed any help or anything. I got the feeling they had no interest in me or my property but they still took their “FULL PRICE” on a house they didn’t sell as we arranged the swap ourselves. I hope others get treated better than we did as even now, in our new house my experience with them still angers me and I have advised friends to avoid them.

If your thinking of renting from Ashtons. DONT!!! the amount of problems I have had with the house I currently live in which Ashtons have left unresolved is shocking. Firstly the bathroom, the roof was ready for literally coming through which they left for about 7/8 months of me reporting, one of them come out and agreed it was ready for coming through, did I hear back from them for another month or two? About fixing this? NO. I had to phone the council due to me having two small children in the house, would Ashtons take responsibility for the roof falling on one of my children? I think not. The council was absolutely disgusted that my bathroom was left like that. As soon as the council give them a deadline, the work was carried out the week later. Now why should it take for me to report them, for them to do their jobs? Not one job I have reported to them has been fixed, my side gate blown off last year, was promised for this to be fixed last year and was still waiting. I went and got it fixed myself in the end. Another problem is the heating I’ve been reporting for months on end, half the radiators don’t work in the house which results in me having to leave the heating on for hours just to get the house a normal temperature. My little girls room is absolutely freezing she’s not slept in her own bed for months. Knowing I have two small children have they rushed to get this fixed? Absolutely not. Looks like I’ll have to get onto the council again. I won’t even get on to the no carpets in bedrooms I was promised by the landlord themselves, and the kitchen falling apart due to a leak which was left for weeks also last year. I have paid for carpets my self, to better the house, new flooring in the bathroom, new blinds throughout the house. I’m doing my half in making sure the house is looked after, shame the landlord and Ashtons can’t.

Poor customer service, poor communication....just poor all round.

Ashtons manage a flat rental above my property that leaked into the property on Sat 11th Jan with water coming through the light fitting in the bathroom area. This meant for safety reasons the electricity was turned off in the property, the issue was reported to Ashtons on the Monday 13th January to sort out but they did nothing until sending an electrician on Thursday to switch on the power and check that it was safe. After their rented property above being the source of the leak. However, the leak has caused extensive damage to my property causing mould to appear and the wood flooring to come away from the walls due to the continual leak that was started on Sat 11th Jan but only stopped 3 days later by their maintenance team. I've been calling them every day to request that Ashtons Lettings who manage the property above pay for the damage and bill their client 'landlord' or ask the 'landlord' to pay. They don't do anything and after 10 days of continually contacting them via email and calling them, Ashtons have declined to fix saying they are unable to contact the Landlord? If they manage the property surely they can pay for the damage and then bill the 'landlord' their client. That's why landlords seek the service of a letting agent like 'Ashtons' to manage their property. I now have to claim on my own insurance and pay the £250 excess. Even when I asked Ashtons to pay the £250 excess or ask the owner of the apartment above a private landlord they represent to pay the excess they have declined. Please see the images above. Also I forgot to mention a leak also occurred from the flat above on the 17th December causing damage to my property (lounge area / kitchen) below they have also declined to fix or repair this as well. I would recommend avoiding this property letting company and using another provide in the Warrington area. They are also clueless with their property manager saying the mould had not been caused by the leak so I resent them the images from the 11th January originally emailed across and pictures taken a week later displaying mould! I wouldn't want this company managing and looking after my property. Every time you call them they can never get hold of the owner 'landlord' for a decision - yet has the landlord empowered them by using their management services to 'manage' the property on their behalf and make decisions. Also, if the landlord can't be contacted how do they deal with emergencies if they can't take decisions? This is NOT a professional they are NOT a responsible letting agent - avoid at all costs - 1 star is too much had to click so I could post they deserve ZERO Stars - POOR SERVICE!

Ashtons manage a flat rental above my property that leaked into the property on Sat 11th Jan with water coming through the light fitting in the bathroom area. This meant for safety reasons the electricity was turned off in the property, the issue was reported to Ashtons on the Monday 13th January to sort out but they did nothing until sending an electrician on Thursday to switch on the power and check that it was safe. After their rented property above being the source of the leak. However, the leak has caused extensive damage to my property causing mould to appear and the wood flooring to come away from the walls due to the continual leak that was started on Sat 11th Jan but only stopped 3 days later by their maintenance team. I've been calling them every day to request that Ashtons Lettings who manage the property above pay for the damage and bill their client 'landlord' or ask the 'landlord' to pay. They don't do anything and after 10 days of continually contacting them via email and calling them, Ashtons have declined to fix saying they are unable to contact the Landlord? If they manage the property surely they can pay for the damage and then bill the 'landlord' their client. That's why landlords seek the service of a letting agent like 'Ashtons' to manage their property. I now have to claim on my own insurance and pay the £250 excess. Even when I asked Ashtons to pay the £250 excess or ask the owner of the apartment above a private landlord they represent to pay the excess they have declined. Please see the images above. Also I forgot to mention a leak also occurred from the flat above on the 17th December causing damage to my property (lounge area / kitchen) below they have also declined to fix or repair this as well. I would recommend avoiding this property letting company and using another provide in the Warrington area. They are also clueless with their property manager saying the mould had not been caused by the leak so I resent them the images from the 11th January originally emailed across and pictures taken a week later displaying mould! I wouldn't want this company managing and looking after my property. Every time you call them they can never get hold of the owner 'landlord' for a decision - yet has the landlord empowered them by using their management services to 'manage' the property on their behalf and make decisions. Also, if the landlord can't be contacted how do they deal with emergencies if they can't take decisions? This is NOT a professional they are NOT a responsible letting agent - avoid at all costs - 1 star is too much had to click so I could post they deserve ZERO Stars - POOR SERVICE!

Ignored at least 5 emails now.

I am appalled by the aggressive and argumentative attitude I was faced with by a colleague in the Padgate branch yesterday. Even though I had organised with herself and the property owner that I would be collecting a spare set of keys in the afternoon and members at the Great Sankey branch( who were extremely helpful) had rang her to let her know I was on my way, she treated me in a complete hostile and aggressive manner as soon as I walked trough the door. She argued with me about what item I should leave (after already confirming this on the phone), her job role and the time and place I would leave the keys. She demanded I had the keys back before 5:30 at 5:10- expecting me to travel from Padgate through the busy town centre and back all within 20 minutes. Whilst explaining this would be extremely difficult, I was faced with “that’s not my problem- I need them back”. She was completely unreasonable and spoke to me in nothing but an argumentive, aggressive tone of voice. I am completely shocked to have had to deal with somebody like that in a chain as well known as Ashtons. I think better care should be taken on selecting members of staff for the Letting’s side of the business, as it seems to have been forgotten that myself and my partner and the people that we could have recommended Ashtons to are potential home buyers in the near future.