I am appalled by the aggressive and argumentative attitude I was faced with by a colleague in the Padgate branch yesterday. Even though I had organised with herself and the property owner that I would be collecting a spare set of keys in the afternoon and members at the Great Sankey branch( who were extremely helpful) had rang her to let her know I was on my way, she treated me in a complete hostile and aggressive manner as soon as I walked trough the door. She argued with me about what item I should leave (after already confirming this on the phone), her job role and the time and place I would leave the keys. She demanded I had the keys back before 5:30 at 5:10- expecting me to travel from Padgate through the busy town centre and back all within 20 minutes. Whilst explaining this would be extremely difficult, I was faced with “that’s not my problem- I need them back”. She was completely unreasonable and spoke to me in nothing but an argumentive, aggressive tone of voice. I am completely shocked to have had to deal with somebody like that in a chain as well known as Ashtons. I think better care should be taken on selecting members of staff for the Letting’s side of the business, as it seems to have been forgotten that myself and my partner and the people that we could have recommended Ashtons to are potential home buyers in the near future.