Very poor service if you are the buyer. I used Ashton’s mortgage adviser, who was amazing, but my experience with the agents responsible for selling at Cultcheth was anything but. It started off ok ish .. Andrew wasn’t happy that I questioned his valuation of the very tired and dated property but fair do’s I thought. Nearing completion I had numerous calls demanding dates .. which my solicitor accommodated but unfortunately they hadn’t checked up the chain and their clients house purchase couldn’t accommodate so I constantly had to mess people around, my buyer, removals firms, utilities etc etc. on the actual completion date we completed at 12. I got a call to say that the keys wouldn’t be available until 3. By this time I had broken the chain to complete my own sale and moved my stuff into storage. So 3pm was ok. I said I’d be there at 5 but was assured they’d be out by 3. I got there at 16:15 to be told no keys were available and I should come back??? I went for a walk and called my solicitor, he was furious. I went back to be told that the keys wouldn’t be available until after the office closed so I should go and wait at the house for them to finish their move. I was told “it’s not really my problem” ... wow! Not a “so sorry, please let me make you a drink” “thanks for using and paying for our mortgage service”. My feedback is remember that the buyers are your future sellers. Treat them better .. think longer term. Your office is all shiny and new but your attitude is dated.

is it possible to give a zero rating ? 9 months from excepting an offer to still not be resolved. fully understand buyers can have many problems for varies issues but to not be informed on the completion day ( for the second time ) that the sell would not go through is disgusting. no phone call , email .not even a lazy text . ashtons for months have given estate agents a bad name . shame on the unprofessional people I've had to deal with in this organisation.

Just phoned for an appt for a valuation, fair enough the lady wanted name before arranging but then instead of asking questions about property, where I live etc, wanted tel number, e mail address, probably my shoe size if we had continued in that vein. When I stopped her, she expressed concern that we may have been cut off, when I said I would have called back she said not everyone would. What a sad outlook on the world. Whilst an aggressive sales patter may have got my house sold quicker, the real art is knowing when & how to use it and this morning Ashton’s clearly didn’t so aren’t a Company I want to do business with.

Really disappointed but not even remotely surprised. Have had to deal with several departments including the letting side, the selling side and the mortgage adviser. I was a tenant in a house that they were trying to sell. I got constant emails and requests for viewings sometimes with a couple of hours notice. Snotty emails if i didn't respond to them immediately. (I was in hospital on one occasion having treatment for cancer and that was ignored when i explained why i didn't respond immediately) Was told that the owner of the house would give me priority over buying but then he changed his mind and I was left a garbled voicemail 2 minutes before they closed. I had spent 2 and half hours in with a mortgage adviser who assured me that he could definitely get me a mortgage and then proceeded to ignore all of my calls and follow up emails, of which there were at least 4 and then to add insult to injury I have to deal with the lettings side of things who are now saying that they will not refund all of my deposit because of "works needed" No explanation as to what that is. The landlord rented it to me with filthy carpets which i paid to get cleaned, refused to let me decorate but wouldn't decorate it himself and let me live in a house riddled with damp (Surveyors words, not mine) for 5 years. I just pray that my dream home is not being marketed by these as I would seriously consider not buying it just so I wouldn't have to deal with them.