Williams & Goodwin The Property People Ltd - Lettings & Property Management

Letting management service

Staff from Williams and Goodwin llangefni branch have been polite courteous and helpful during the 5 years of our tenancy so far. Although some staff come and go some have been there since we moved in.

GENERALLY A GOOD QUALITY SERVICE

We have been tenants of two properties, for the last nine years under the Williams & Goodwin Agency. Overall they provide a good quality service, which we are happy with. Both Jemma and Greg are very helpful and courteous, especially with regard to getting household fittings repaired due to breakdowns etc. The main quality though is that they listen and give good advice when required. We say Keep up the good work!

Overall satisfied. Communication not always easy.

After meeting the manager (proprietor), with whom I was impressed, at the beginning of my dealings with this firm, I was disappointed with the follow-up. Communication was not easy. However, after a while I was given Ms Vanessa Lloyd to manage my letting, and I cannot praise her too highly. She is extremely efficient, responsive and always courteous.She is never officious or over-familiar, as are unfortunately some of her colleagues. Ms Lloyd has now been moved to the Bangor office and I find myself still ringing her, although she is no longer in charge of my letting.

Not 100% happy. I live next door to a property that Williams and goodwin are letting. An illegal extention and an illegal drain on my wall that's causing me damp and real problems. In talks with the council who are on my side x

General rating after rental of property

I was not impressed with the service from W&G to begin with - not much known about the property when we were first shown round, and some teething problems which should not have happened given that the property was being offered via agents. However, I must thank a lady called Gwennno Griffith in Llangefni W&G as she has always given her best to resolve any issues I had and has always been helpful via phone or email. Excellent service and customer care from Gwenno.

Williams and Goodwin truly are outstanding. From start to finish of the selling process, they were amazing hence why I use them! From dealing with solicitors to marketing, done so professionally, what a great team.

Deeply Disappointed – Unprofessional and Immoral Conduct I recently made an offer on a property listed at £750,000 through this agency, and unfortunately, the experience was nothing short of appalling. After a few initial emails, the vendor responded with a counteroffer that I accepted late on a Friday afternoon. I followed up the next morning only to receive an out-of-office reply from the agent, stating they were on holiday for six days—with no prior notice or handover to a colleague. I was left completely in the dark. After the bank holiday weekend, I contacted the office on Tuesday. The staff member I spoke to had no knowledge of the property or my offer, but promised a call back. That call finally came on Thursday, from the same individual, who informed me that another buyer had viewed the property and submitted a higher offer. I was asked if I’d like to increase mine. I was stunned, especially since I had already agreed terms with the seller. I expressed my dissatisfaction, only to be told that while this practice—commonly known as gazumping—isn’t illegal, it may be considered “immoral.” Despite my frustration, I was again asked if I wished to raise my offer. Under pressure and seeing little alternative, I reluctantly increased my offer significantly the next day. It was accepted, and I was informed the property would be taken off the market. While preparing the necessary documents, I received a dismissive and condescending response from the manager, Matthew, regarding my formal complaint. Rather than addressing my concerns or offering an apology, he simply reiterated that they had followed procedure and expressed delight that my higher offer was accepted. Still unsettled by their handling of the situation, I emailed Matthew again, expressing serious concerns about continuing with the purchase. To my shock, I received a reply stating there was no longer a need for me to decide—because the vendor had opted to proceed with another buyer and the property was now sold (subject to contract). Twice my offers were accepted, and twice I was left blindsided. This agency demonstrated a complete lack of professionalism, transparency, and empathy throughout. They seemed more interested in playing games than in supporting serious buyers through one of the most significant financial and emotional decisions they’ll ever make. I will never do business with this agency again and would strongly caution others to think twice before engaging with them. The service was dreadful, and the attitude throughout was disturbingly cavalier.