Hi, Thank you again for your updated comments. I do appreciate your frustration and I’d like to clarify a few points to avoid any misunderstanding. The viewing you booked was part of a block appointment with several other applicants. After the landlord confirmed the property was no longer available, we cancelled all viewings and sent out cancellation notices. All other attendees acknowledged receipt—except your booking. You mentioned a 'mother with her daughter' also waiting at the property, but we didn’t receive any other reports of attendance on the day apart from yourself. The reminder message you received was an automated one sent before the cancellation notice was issued, which may understandably have caused some confusion—and I’m genuinely sorry for that. I appreciate your disappointment and hope this helps provide some clarity. Wishing you all the best with your rental property search going forward.