Kerri, I have investigated your review and I completely refute all of the above. Contractors are currently quoting for the works needed at the property and both ourselves and your landlord are dealing with all of the issues. Your partner has been made aware of the program of events and so I would advise that you communicate with each other to avoid any issues in the future. If you would actually like to discuss this directly then please call me on 01522 516590 and I will happily speak to you on your level. Regards, Rebecca Hoyles Director