Chancellors Lightwater

We had the worst experience ever with bracknel branch chancellors . We finalised on a property to rent at royal winchester bracknel without even visiting , just agreed on it looking at the vedio of the flat. We went through the whole process of creating the rent passport , providing all that million documentation from our side which had a full details of us , then we had to provide a uk home owner as guarantor. We finally managed to get that as well , & then they started scrutinising the guarantor for all income details & everything. After a month of doing whole process they got back telling that guarantor details doesn’t pass the owner’s requirements & hence owner declined to rent the property to us , even though our details matched the criteria of tenant eligibility. Worst part was they took out card details telling that nothing will be deducted unless you move in , & when the whole process did not get through they have deducted close to 300 £ , without even informing us . When we try to get in touch , MS Danielle has conveniently ignored our constant calls & emails from 2 days . We have been in Uk for 4 years & right now we are in 4th house & this is the first worst experience we have had . Looks like the whole thing was a scam to take money out of us for nothing. Looks like a big scam agents these are trying to make money out of us by asking for unnecessary details & then rejecting the offer . I would never recommend & please be aware of these chancellors.