Possibly the worst Lettings Agent I have come across. Broken window in the kitchen that won't open took months to fix. Thus cooking in the kitchen during the summer heat was like living in hell. The toliet flush was broken and it took them about a week to get it fixed. We were left having constant leaking water into the loo and having to flush using a bucket. While they were polite and helpful to bring us on board at the start of the tenancy, during our termination, the lettings manager has caused us unnecessary grief. Complaining we haven't cleaned the apartment properly when we cleaned it the best we could. We hoovered the carpets and floor and wiped off majority of the dust off the furnitures. However he deemed it wasn't cleaned to a professional standard. I am sorry that we are normal tenants and not professional hotel cleaning staff you were expecting. We handed our keys in about a month before the tenancy ended and instead of finalising everything and giving us our deposit back. They charged us a ridiculous price of over £200 for cleaning the oven one month later and when we asked for a better quote they made the excuse there weren't enough time as the new tenants are moving in. Honestly just a scummy greedy lettings agent that holds only the landlord interest at heart. If you are a tenant it is better to move on and find somewhere else, save yourself of the headache.