UPDATE: Dear Ollie, Thank you for your latest review update and it is regretful to see you feel disappointed. Having investigated the original maintenance issue you reported on the 20th December 2021, it was confirmed with you on that date that the owner would attend to this issue in the New Year, which you were happy with. This was not an urgent issue and all parties agreed this was a reasonable course of action. As of the 6th January 2022, a further three maintenance issues were reported by you. We are sorry these issues have taken longer to sort out than we would like. We don’t provide the maintenance for your property as your landlord does this himself. Sadly, he has been very unwell, and this has held things up. The items are not category one urgent but nevertheless, both he and us would want them dealt with faster. Thanks for your patience, we realise you would not have written your review had we kept you looped in on developments more frequently, sorry about that and I believe our team are in touch with you now to set some firm dates. In the meantime, if you need me, just shout at chrsitopher.hollins@mandmproperties.co.uk – Thanks Christopher Hollins – Lettings Manager. M&M Properties