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Paul L Google

I have dealt with many agents as part of my recent property search and never have I ever come across any more unprofessional and poorly organised establishment. Upon confirming my interest, I had to remind, email and asked several times to the agent (Nadia) to send me confirmation on my viewing appointment. Upon arriving at my appointment, I was left waiting in the rain for 45 minutes. When I called the office to find out where Nadia was I was told her battery had died and they were unable to contact her. It later transpired that she was waiting inside the property? This is absurd! Why would you wait inside the property when your battery is dead and not make the effort to wait for a client outside the property. It seems like this particular agent wanted a break and had no intentions to do this viewing. I still question whether the agent was there in the first instance. When I tried to query this with the practice manager, Sian, made a the number of excuses on behalf of the agent. The reality was that it is poorly run and I feel sorry for anyone that has listed their property with this unprofessional agency. Never have I ever, cross a poorly run establishment. I wasted my annual leave and my time was ruined due to the poor management of this company. Sadly, I never got to view 22 Stewart Court. Please tread carefully if you ever wish to use the services of this pathetic excuse of an agency.

Reply from EweMove Leighton Buzzard: I presume this is really Ricky R rather than Paul L and this review has been made using a pseudonym. Having looked into this matter it is clear these statements are factually incorrect, misleading and do not represent what actually happened. You enquired about the property on the 17th Aug, Nadia called you that day, booked the viewing for the following day and confirmed it via email and text the same day. On the 18th, you called our office 5 minutes after the viewing was due to start saying Nadia was not there. We said she had left to attend the appointment and we would call to see where she was. We were unable to reach her and called you back within 5 minutes to explain that. We did not say her battery had died, we said we couldn't reach her. As it was raining, we suggested you stand in the Tesco Express opposite the development whilst we tried to contact Nadia. It transpired that there are two entrance lobbies to the building and because it was raining, Nadia was waiting inside one of the lobbies, she was not waiting inside the apartment itself and ‘taking a break’ She hadn't been to the development before (this was her first week with the firm) and she wasn't aware there were two entrances and unfortunately she was in the wrong lobby. As she thought you hadn't turned up and as her phone was not connecting, she returned to the office. The staff explained what had happened and where you were and she was asked to return immediately and her colleague Irfan called you to explain she was on her way back, at which point you said you weren't interested and were leaving! The office manager called you later in the day to apologise for the mistake, she explained again what had happened and she offered to re-arrange the appointment and attend herself, she certainly wasn't making excuses. I am sorry for what happened, it was a genuine human error from a member of the team who was new to the firm. These things happen from time to time but I don’t believe it warrants these comments.

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