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Ali Radfar Google

I know there are minimum expectations of estate agents in this country, but the sales team at the Watford branch of Proffit & Holt provides a ridiculous service by any low standards. On completion, there was confusion about releasing the keys, and even then, one key was handed over - go and find everything else on your own. No one knew where the rest of the keys were, where the gas and electricity meters and mains fuse box were, or where the internet and CCTV were connected to, and their response was, "We can assure you everyone is as bad as us in this industry". This chap, Phill, is rude enough to claim we were disappointed because we were first-time buyers. Not true. Do avoid. Even the dream house isn't worth dealing with the likes of Phill.

Reply from EweMove Leighton Buzzard: Ali, I was very disappointed to read your review and the comments you made. I have now investigated the matter thoroughly and listened to all 7 phone calls between you and the team on the day of completion. Having done so, I fail to understand any of the comments you have made. There was no confusion over the hand over keys on the day of completion; completion took place and there was a slight delay in us obtaining the keys while the previous owners finished moving out. The team kept you fully informed about the delay and what was going on. The owners dropped the keys into our office which is the usual practice and then you collected soon after. Later in the afternoon you called the office because you couldn’t find the electricity and gas meters and Sian (not Phill) called the previous owners, found out the information and relayed it to you within 10 minutes. There were no conversations about the CCTV, internet or fuse box and both Phill & Sian were polite and helpful in each conversation. I do not accept that either were rude on any occasion, they were quite the opposite. If you would like to discuss the matter in more detail or listen to any of the calls, please contact the office and we will be happy go through things with you.

About EweMove Leighton Buzzard

Hello! Nice to meet you, we're Chris and Simon, your local personal agents. We're local Leighton Buzzard residents, we've worked together for years now, and have not always been Estate Agents either. We have been in sales and customer service for a variety of industries, we used to sell media to airlines for example! But all those jobs have given us the skills to be the best Estate Agents you've ever had. We've both moved house lots too, and had awful experiences with lacklustre agents that just don't give you the time of day. We knew the people of Leighton Buzard deserved better, so we founded EweMove Leighton Buzzard. Now we take an active interest in making your home-moving journey amazing. Just ask someone who has used us, they'll tell you what it is like to have a personal agent!

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