I have been renting a flat with Martin & Co for nearly a year now, and I have found this company to be the best private lettings agency I have ever dealt with. The staff are friendly and polite. They helped find me a very affordable flat (395 pcm) in the centre of Leeds after another agency turned my application down for simply wishing to rent in six month periods at a time. Their property management service is good - it is nice to talk to someone about repairs that need doing, even if they take their time a bit to get things repaired. Central Leeds is a noticeably diverse place and the Martin team reflects that, so you are made welcome in their office near Leeds Bridge, whatever your background.

Martin & Co Leeds City

Overall, the staff at this office have been very friendly and helpful. I have been living in this property for almost 2 years now with minimal complaints. If anything was in need of repair, it was quickly arranged with a contractor and fixed. When the property has needed to be reviewed, the office was helpful to work around a time and day suitable for myself. The only complaint I have is that we have been through many letting agents/managers, so the communication could have been complicated but this hasn't affected our relationship with the staff or the tenancy.

Difficult move done swiftly and easily

Sue dealt with my letting and has been very friendly and prompt for anything needed. I would happily use her again. Unfortunately (for me), Sue was on holiday the week running up to my move in date and I didn’t get any communication about the process or timings of the move, I had to call and ask what was going on the day of. The inventory was also a frustrating experience. There was nothing major to report but a lot of smaller defects missed and bigger issues were significantly down graded in status. That said, I sent all the pictures and concerns noted to Sue and I had a maintenance team around the same day.

I borrowed some keys from them to quote for a job in Leeds City Centre and although they gave me the keys for the flat they failed to give me the fob to get into the building. After finishing the actual job I attempted to return the keys via a letter box but they didn't have one causing me an unnecessary journey the following day. Basically, I wasn't overly impressed with the customer experience.

Ok, but be careful. My boyfriend and I moved in on a Saturday but they said we weren't allowed to unpack until the Monday because they said they needed to take photos of the property first. Estate agent turned up on the Monday and then left, and there was no reason why we couldn't have unpacked over the weekend. They held the last tenants deposit for professional cleaning, but it wasn't cleaned when we moved in. They then tried to hold our deposit for professional cleaning, but immediately gave up when we questioned them. Wouldn't be my first choice.

I just wanted to give in Minus.My husband booked a appointment 1.30 and reached by 1.17.The lady reached 1.45 just gave a missed call while my hubby froze near the gate she without checking left.Such a liar am sure she never came or needs a brushup in how to deal with clients. Complaining about them to there seniors wont help all clueless and sail the same boat.Just gonna make sure no one ever is troubled by there worthless service.Seriously please shut down nd relax at home if you cant do business.