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Sai Prasad Google

I came all the way from London for a viewing and I was told that, I would sent an application for the property, which I was not sent. (Despite following up repeatedly). When I called again for the third time, I was told, applications were already with the landlord and I had to quickly respond to the email. Guess what? couple of hours after the email, I received the rejection email. Despite the decision, I am just appalled by the service. Thank you Jessica, for all the inconvenience.

Reply from Martin & Co Leeds City: Dear Sai, we apologies for any inconvenience you feel may have been caused by Martin & Co. All our properties are in such demand it is sad to see people being unsuccessful for a property they would like. Jessica would never intentionally cause anyone any inconvenience and we are sorry you feel this way. We wish you luck in your search and hope you find a suitable property soon. Best wishes Elizabeth

Emily Harris Google

I’m writing this review as a complaint against one of your agents, Reece, not on behalf of myself. He has been incredibly unprofessional over social media with my friends, asking them to meet up for drinks as a thank you for securing them a flat, I doubt this is the first time this has happened either. We find this unprofessional and harassing, especially considering he knows their addresses. I hope this can be dealt with professionally and does not continue

Reply from Martin & Co Leeds City: Dear Emily, Thank you for bringing this to our attention. Reece is an excellent lettings neogtiator although new to the business. I have spoken to him and the only client he has contacted outside work is someone he knew before joining us. If your friend would like to contact me direct we could obtain more detail, which may help. Many thanks. Best wishes Elizabeth

D D Google

Reply from Martin & Co Leeds City: Dear Dimah, We are sorry you feel the need to forward a one star review on our business. Unfortunately I am unable to trace any form of communication with you. If you would like to contact the office, either by telephone on 01134 245 7174 or email leedscity@martinco.com we would like to address your concerns and help. It is important to us to know why you are dissatisfied with our service so we can look at ways to improve, whether it is by changing some processes or arranging further training for our team. Best wishes Elizabeth

Dimah Google

Reply from Martin & Co Leeds City: Dear Dimah, We are sorry you feel the need to forward a one star review on our business. Unfortunately I am unable to trace any form of communication with you. If you would like to contact the office, either by telephone on 01134 245 7174 or email leedscity@martinco.com we would like to address your concerns and help. It is important to us to know why you are dissatisfied with our service so we can look at ways to improve, whether it is by changing some processes or arranging further training for our team. Best wishes Elizabeth

Prim D Google

I’m currently renting a flat from this agency but the flat was so many faults and very dirty mouldy. They would take ages to acknowledge on the issues report. Also they haven’t given enough information that you need to know about the flat and anything. Won’t say this is the worst but not good either. This is my first time for renting but my boyfriend family can give me more information about things than this agency itself.

Reply from Martin & Co Leeds City: Dear Phattaranit, We are very sorry you feel not enough information was given regarding the apartment when you moved in. We continually review our procedures, so your feedback is important to us. As arranged you will be receiving a routine visit today and from that we can attend to any further issues and answer any questions to help you settle in.

Phattaranit Duangdeekamoltat Google

I’m currently renting a flat from this agency but the flat was so many faults and very dirty mouldy. They would take ages to acknowledge on the issues report. Also they haven’t given enough information that you need to know about the flat …

Reply from Martin & Co Leeds City: Dear Phattaranit, We are very sorry you feel not enough information was given regarding the apartment when you moved in. We continually review our procedures, so your feedback is important to us. As arranged you will be receiving a … More

Jo Jo Google

Prejudice and not honest. They will twist things just to milk out of you your last money you have. If you don't know of something, they won't provide you relative information, and by the end of tenancy charge you and deduct money, and blame on you! Disgraceful agency lobbying out of unaware tenants. You all should be ashamed!

Reply from Martin & Co Leeds City: Dear Jolanta, We apologise for our late response. I understand you wished to remain in the property although unfortunately the landlord's circumstances could not allow. We are very sorry for any upset this may have caused. We hope you have settled comfortably into your new home.

Jolanta Arvaseviciute Google

Prejudice and not honest. They will twist things just to milk out of you your last money you have. If you don't know of something, they won't provide you relative information, and by the end of tenancy charge you and deduct money, and blame on you! Disgraceful agency lobbying out of unaware tenants. You all should be ashamed!

Reply from Martin & Co Leeds City: Dear Jolanta, We apologise for our late response. I understand you wished to remain in the property although unfortunately the landlord's circumstances could not allow. We are very sorry for any upset this may have caused. We hope you have settled comfortably into your new home.

Michael Google

IF YOU ARE A LANDLORD STAY AWAY AT ALL COSTS! They are one of the worse agents I have ever come across, they are not proactive so you waste a lot of time chasing them up for updates and when you do attempt to call them they always promise a call back which never happens. Further to that SUE WILSON is full of lies and has no clue what she is doing I've never come across someone so incompetent in my life. They are not worth your money, you're better of finding an agent who actually wants your business or managing the property yourself.

Muhammad Umer Zaheer Google

I called twice to inquire about properties that are available. The lady that attended the call twice was really unhelpful and even hung up on me. This is very unprofessional of them. I would avoid them if I were you.

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