18.8.2026 - Dear Abbie - Thank you for taking the time to give further feedback, we appreciate you bringing these concerns to our attention. In relation to your deposit, our Property Manager has now contacted you to discuss this and has advised that the TDS team will be in touch with you directly regarding the process for claiming any funds due to you. With regard to the window, we appreciate how frustrating the situation must have been. As this was a matter relating to the block management, there was unfortunately limited action we were able to take directly. We did arrange for our contractor to attend and investigate the issue. We were advised that the windows were wooden and particularly stiff and difficult to open, which made resolving the issue more challenging. We do advise in our move in pack to regularly wipe down condensation build up especially on windows, to prevent any mould appearing. We’re sorry that you feel matters took too long to resolve and for the frustration this caused you, particularly during your first experience of renting. We genuinely appreciate your feedback and will take your comments on board as we continue to improve our service. Dear Abbie, Thank you for your feedback. We are very sorry to hear about your experiences and the issues you faced during your tenancy with us. I can see from our records that some issues were attended to in the first few months, but later reports were marked as cancelled without valid explanations. I will personally look into this to ensure it doesn't happen in the future. Regarding your deposit, I sincerely apologize for the delay in providing you with the check-out report. Now that you have all the necessary details, I will follow up to expedite the process and move things forward for you. We genuinely appreciate your input as it helps us improve our services, and we are committed to enhancing our communication moving forward. Best Regards Elizabeth