I recently moved into an apartment that is managed by JLL, which meant I dealt a lot with the Leeds office. It was an absolute pleasure! From beginning to end, everyone I dealt with was polite and professional, but still very personable. Everyone was incredibly friendly, but also made sure all of my questions were answered, and that everything ‘businessy’ was taken care of quickly and completely. Everything was very thorough, but never felt complicated; a very seamless and painless experience. I know that estate/letting agents get a bad rap a lot of the time, but working with JLL Leeds was a complete breath of fresh air, mainly due to the staff. Everyone was fantastic. My entire experience of JLL has been great, and I will probably always try to get places through them where possible.

Absolutely first class agent and service. My Apt purchase going through smoothly thanks to an excellent sales team. Since letting the Apt repairs etc are dealt with promptly and efficiently by the lettings team who are superb.nothing is too much trouble highly recommended.

Sharan Dhilhon-Moffatt in my opinion is one of the best real estate people in the centre of Leeds. Not only does she have a wealth of knowledge but is engaging and transparent and understands the clients needs. From viewings to making offers to dealing with solicitors and completion her approach is slick and seamless and makes purchasing a property stress and hassle free. I would recommend Sharan to purchase or sell a property worthy of six stars.

Good

Great service provided by a very dedicated professional team. Would highly recommend them.

My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly £10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.

My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly £10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.

My dealings with JLL as a tenant have been mostly good and prompt, but their lack of transparency around what's included, or rather elided, in the utility bill I paid for has left me disappointed. In my property, the laundry service is not included in the utilities and is instead hidden behind a paywall that costs tenants roughly £10/a week, which they are supposed to access through a dreadful app called Circuit that has pretty much only 1 star reviews. The utilities clause of the contract is very vague; instead of concretely describing the actual appliances it just says "electricity, gas, central heating, power, comfort cooling and water supplies". So it is fair for prospective tenants to assume that laundry appliances would be included under the banner of 'water supplies' and 'electricity'. I've lived in three properties in Leeds and the laundry has always been included.

Avoid this letting agency at all cost! I have experienced many letting agents in the past, but Kingsdene JLL Leeds letting agent is extremely unhelpful! Very rude and bad customer service! Never pick up the phone and extremely BAD management service. Kingsdene JLL Leeds (specifically Sam Womersley) is extremely rude to customers and his attitude is unacceptable. Very disappointed!

Avoid this letting agency at all cost! I have experienced many letting agents in the past, but Kingsdene JLL Leeds letting agent is extremely unhelpful! Very rude and bad customer service! Never pick up the phone and extremely BAD management service. Kingsdene JLL Leeds (specifically Sam Womersley) is extremely rude to customers and his attitude is unacceptable. Very disappointed!