Thank you for your feedback and have taken your comments into account. We are always looking to improve our service as customer care is our number one priority. We are pleased to see you felt that overall our service was 4 star. We wish you the very best for the future.

Hi Suzanne, Thanks for taking the time to post your review. I know it was such a painful long drawn out sale but it’s great that it’s finally gone through for you and Mum. Best wishes to you both from myself and all the team. Andrew

Dear Wendy, Thank you for taking time to post a review, feedback is incredibly important to us. If you would like expand on your comments then we would be keen to learn more of your experience in detail. Please contact us on info@webbers.co.uk Kind regards

During your initial telephone enquiry on 7 March we informed you that viewings had previously taken place but that the property was still available. We explained that given the high level of interest we were scheduled to carry out further viewings on 9 March and an appointment was made for you to view then. On 8 March we received instructions from the landlords to cancel further viewings as they wished to proceed with an applicant who had viewed the property prior to your enquiry. We immediately informed you of this and I am pleased that we were able to provide advance warning and avoid an unnecessary journey for you. We always do our best to assist people with finding a new home, but you will see from our email sent to you on 7 March that appointments can sometimes be cancelled. Thank you for your 3 Star review and we hope that you find a suitable new home soon.

Dear Kelly, We are sorry to see that you feel communication was poor, we believe your review is regarding interest in one of our rental properties; initially you would have received a response advising that due to high volumes of enquiries, we will be in contact only if we can offer a viewing. We did send another property that may have been of interest and better suited to your criteria. A call received on the 15th August highlighted that you were not happy with being offered another property and wanted to see the initial enquired property, it was explained that the property is not suitable for your search and your partner advised that you are not interested in the other offered property. We therefore feel we have been helpful and are unable to agree with your one star review. With many thanks, The Webbers Team.

Dear Tina, please do contact us to explain the nature of your experience and why you have left a one star review. Many thanks and best wishes

Thank you for comments and bringing this to our attention. Upon investigation this is a surprise to us as it is certainly not how we saw it. Further to our many discussions we were able to help and deal with the problem with your central heating boiler. We have a note on file from you showing your appreciation with regard to our assistance provided in the days that followed. Kind regards Webbers property management.

Thank you for comments and bringing this to our attention. Upon investigation this is a surprise to us as it is certainly not how we saw it. Further to our many discussions we were able to help and deal with the problem with your central heating boiler. We have a note on file from you showing your appreciation with regard to our assistance provided in the days that followed. Kind regards Webbers property management.

Your comments have been noted by the management team, and we are always open to further discussion should you wish to talk with us directly. At Webbers Launceston, we remain committed to delivering a professional, responsive and supportive service for all of our clients. Best regards, The Webbers Launceston Team