Very friendly and helpful, on the web chat also quick and responsive

Excellent service, I wouldn't ask for anyone elses help but them. Highly recommend.

Having contacted the Launceston branch for details on a plot of land they promised to ring me back. Promptly received a call back with details, excellent service, thank you.

Lovely people, hopefully we will find a house through them soon

Depending on the colleague that deals with your case can vary the service a lot. Initially we had several colleagues working with us, which meant we felt we were almost being harassed, which added to the stress of buying our first home. Some of the colleagues gave incorrect information and had a bad attitude. However as the process carried on we started to deal with the one colleague. Debbie is brilliant, she answers any and all questions and is upfront and honest. Overall the service is good and I would recommend, but do be aware of one or two colleagues who have incorrect information and don't have compassion during a stressful time.

Unfortunately our experience wasn't a good one. As per previous reviews it really depends on which colleague you speak with. Kelly was amazing caring thoughtful and kind a real asset to your branch.

Had booked an appointment to view a house. I asked if anyone had viewed it already or was going to be viewing it, they said yes but it’s not a first come first serve system. They said all applications will be handed to landlord and then he can decide. Was a bit annoying to have a phone call to say that actually the house had now been rented. If I knew this I would have come to see the house eailer. Wish I had been told the truth to begin with.