Very efficient and quick sorting out problems

We have dealt with this company for five years now and every single time we have a problem ( 4 in the 5 years) we have to chase for feedback but on the plus side the people who do the inspection every 6 months are very professional and courteous. It's hard to know if the commication could be improved as I don't have any other experience of another company to compare.

I’ve worked with Northwood lettings in Lancaster many times over the past few years and have always found them helpful and professional. They know their stuff and can handle any issues efficiently. They’ve provided me with peace of mind on more than one occasion, knowing that they are there to assist if needed.PositiveResponsiveness, Quality, Professionalism, Value

I was in a particular

I was in a particular situation, where one of the flatmates I was sharing a house managed by Northwood was using aggressive behaviour with the intent of throwing me out of the house. While not everything was handled perfectly by Northwood (they tried to stay out of the situation for too long), I have to say that all members of staff listened to my concerns about safety and they suggested another property where to move in. Ken was not only particularly helpful but managed to resolve the issue of my old accommodation's deposit that was being kept illegally by my flatmate. He was firm and managed to solve the situation.

I own a rental property in Lancaster which is managed by Northwood. Northwood allowed a tennant with a dog to move into my house and did not tell me about the dog. I complained to Northwood about this but they were unrepentant of their actions. There is now quite a smell in the house. I won't be renewing my contract with Northwood.

At first Northwood were super helpful - but that was only to get us on board! Moving into the property was so nice and easy, moving out has been a nightmare. … More

Communication absolutely shocking