same as all above reviews total disgrace to the legal profession - i'm a client with a ground rent dispute but living outside of the U.K missed payment due to sale of ground rent without prior notice between 2 parties. Phoned to resolve and after conversation with Dan Thornton who was ENTIRELY UNREASONABLE looks like i will be paying £450+ in additional charges for the sending of a single templated letter..UTTERLY DISGUSTING...AVOID THIS COMPANY!