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Dexters

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Tom showed us round a property today and was prompt to meet is and very friendly! Answered all questions and was very helpful

Reply from agent

Dear Grace, We appreciate you taking the time to submit your review regarding the service you received from Tom at our Kingston Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team

4.00 /5

We bought our new property and let our old through Dexters Kingston. Overall a pleasant experience and we got the end result that we wanted. The purchase was straightforward and we also recommend their broker. The only reason I cannot give 5 stars was due to the letting of our old property not being as smooth as it could have been due to information not being communicated in a timely manner.

Reply from agent

Dear Emira, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team

4.00 /5

Amelia and Sonia at Dexters provided a brilliant service while I was renting a flat in Kingston for a year and a half. - February 2019

4.00 /5

This is an exemplary example of how estate agents SHOULD operate. Understanding, eager to do right by the tenant and HONEST! Hear that Chancellors Surbiton? Honest! Or Hawes and Co who’s referencing Company took over two WEEKS to tell me exactly what they needed from us, wasting valuable time. I rarely used to leave reviews, but I feel that good behaviour and conduct should be rewarded and bad behaviour and conduct should be exposed for what it is. Even though I have not yet completed an agreement with Dexter’s, and may not do, as we are dealing with another lovely company now, I feel people need to really look at these reviews before going to them. Trust me, it will save you Agro in the future. Moving house is such a stressful thing to have to do as a renter, and having a company that are doing their job is refreshing, unfortunately quite rare. Go to a professional company, and don’t always just look for big companies. The small ones are lovely, efficient and brilliant. But for goodness sake, avoid ones that treat people badly and with disrespect.

Reply from agent

Dear Mimi, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

4.00 /5

Very helpful and friendly. Amelia managed to get the best deal she could for us

Reply from agent

Dear Deb61, We appreciate you taking the time to submit your review regarding the service you received from our Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

4.00 /5

I had Paul Ford as our property manager for a flat I am renting for the 12 months I'm studying my Master degree here in London. Paul was professional, friendly, easy to approach, he never panics, and easy to negotiate with on issues regarding the flat. He's a property manager I feel relaxed around. It's been a pleasure!

Reply from agent

Dear Fred, We are really pleased to read your positive review regarding the service from our Kingston Upon Thames Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

4.00 /5

Good experience dealing with Amelia Davis - proactive, helpful and solution oriented letting agent. Over all good experience with Dexter Kingston and will be happy to recommend to friends and colleagues. However, the property management team could be a little more customer focussed.

Reply from agent

Dear Pranjal, Thank you very much for your great review regarding our Kingston Upon Thames Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

4.00 /5

Sonia and her team are extremely professional and reliable. Have used Dexters for rental and purchase and was very happy with the advice and support in both instances

Reply from agent

Dear Jocelyn, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

3.00 /5

Dexter’s did not communicate fully during the selling process. At times I had to phone them for an update and I gained more information from the estate agents who I was buying a property with.

Reply from agent

Dear Katie, I am concerned to read your comments and have passed them to the Director of our Kingston office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Asma

3.00 /5
Reply from agent

Dear Anjaly, We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards, Asma

Contact details

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Address

4 Wood Street, Kingston Upon Thames, Surrey, KT1 1TX, South East, UK, KT1

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