Sarah Mains Residential - Newcastle

Having been a landlord with SM for a couple of years, from 2022-2024, I couldn't recommend them for managing property on your behalf. I had numerous issues, from poor inspection reports (not highlighting really quite obvious condensation issues at the property - previous tenant of 7 years had no such issues), to forgetting to carry out CP12 inspections at the required interval, and having to constantly chase the Tenancy manager for responses after emailing multiple times about some of the issues we had. Usually had to follow up with a call, when there was no reply, and the response was often 'sorry we were busy', well I'm afraid that's not my concern as a paying client, if you need more staff to provide the correct service, then employ more people. The whole experience on the tenancy management side was continual frustration, we've now thankfully moved to another agent in Benton who actually provides excellent customer service, what a contrast......To the management and directors at Sarah Mains, you really need to do better than this, the service we paid for and received was really just not good enough.