Highly recommend Bruntons Residential, best thing we did re our house move was changing to them. Completely different experience from using other local agents one of which even charged at the end of contract for not selling our house! Estate agents generally get a bad rap but I have been amazed that every person we have dealt with has been professional and friendly making the whole stressful process actually enjoyable. Michael was a great salesman, he said "trust the process" and we are so glad we did. We got a fair price for our property, sold to some lovely people that the house is a great match for and managed to buy the home we'd fallen in love with, so everybody's happy. Cieran was very professional and friendly and a good negotiator. Harriet worked so hard to arrange viewings and keep us informed throughout - the what's app group was such a good way to keep informed and it made us feel part of the team. Any little queries we had or observations we wanted to make that would have seemed too trivial for a call yet could have contributed in a small way to the sale went on there and were very promptly replied to. The Property File was useful too to keep us up to date with viewings etc. All these things combined make Bruntons Residential the best agent we have ever dealt with. As we enjoy living in our dream home we will raise a glass to Michael, Cieran and Harriet who made it actually happen, thank you so much!! Also, shout out to the brilliant photographer who, without us asking, put a drone up for a birds-eye view showing the location much better than a description could. Result: lovely photos showing the property at its best (previous agent used a mobile phone). Sorry, I don't know his name.
Brunton Residential - Jesmond
125 St. Georges Terrace, Jesmond, NE2 2DN, UK, NE2
Reply from Brunton Residential - Jesmond: Hi Pamela,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re absolutely delighted to hear how positive your experience was and that changing to us made such a difference to your house move.
It means a great deal to know that our whole team helped turn what can be a stressful process into an enjoyable one. Michael, Ciaran and Harriet will be thrilled to hear your feedback.
We’re also glad you found the Property File useful and that even the smaller queries were handled promptly, as those details really do matter to us. And thank you for the shout-out for Simon, our photographer — we’ll be sure to pass on your praise for the drone shots and photography that showed your property at its very best.
When the conveyancing process is finished we’ll happily raise a glass back to you and wish you every happiness in your new home. Thank you again for trusting us — it truly means the world to the whole team.
All the best,
Liam
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