Hello, We Live In Maidenhall. We’ve Had So Many Problems Now There Are Rats Which Eat Walls They Are Even Water. It Is A Very Bad Agency There Are So Many Rats They Are Very Big I’m Not Very Happy Don't Come To Maidenhall Approach. Thanks.

The Ryanair of estate agents; doing the absolute bare minimum to provide an acceptable service, meanwhile trying to cut corners and charge tenants extra at every turn. Will conveniently forget every aspect of tenant legislation that benefits tenants, but remember to the letter every aspect that benefits landlords, so to all prospective tenants I'd suggest reading up on housing legislation and maybe put some practice into getting blood out of stones just in case a dispute should ever arise. To cap it all off, their office is in the donkey end of nowhere and they are impossible to get hold of. Avoid like the plague, there are far too many professional and centrally located estate agents in Ipswich for Northwood to be a viable choice.

Unprofessional staff, who have lied and have an disrespectful approach to how things are handled, feels like they have no common courtesy and communication from them is terrible. A company to avoid.

Unprofessional incompetent staff. Went to view a house we were interested in which was up for £650. Upon asking for the forms we were told there has been a lot of interest so if we want it we would have to have a bidding war to see who would pay the most!! We said okay and were told they will contact the landlord to let them know who is interested and which tenant they wanted. The office said they would let everyone know if they were successful or not the same day or next day.. After a month and half of chasing them every couple of days they still couldn’t give me an answer. Now the property has a board saying it is now LET but still haven’t let know if I was successful or not. There are loads of professional top letting agents in Ipswich to drown these so don’t even waste your time with them I’m sure they won’t be around much longer!

Unprofessional staff.

"Had loads of problems when..."

Had loads of problems when moving in the property with repairs, delays and so on. When moved to the property agent done nothing to repair it, again delays, excuses and so on. My recommendation - AVOID THIS AGENCY.

"I was extremely unhappy with..."

I was extremely unhappy with the service i recieved while renting a flat under this agent. I had to leave my flat due to bullying and harrasment within my building, i cried myself to sleep most nights and did not even stay in my own home majority of the time. I cried to Northwood about this and expressed my upset and how uncomfortable i was in my own home. Northwood did nothing and said to me 'She's very hostile so it will be easier for us to write her a letter' I then went on to explain that i will not be renewing after the 6months as i did not feel comfortable and wanted out. Northwood then said 'I'm sorry that you feel you can't stay but there is not much we can do'. I complained to Northwood in total 3times, in which northwood did nothing, yet I recieved loud noise complaints logged by Northwood stating that loud music was playing in the early hours on the weekend although I was at work when this accured (I work in a bar at night). During these conversations with the agent I let them know of a new contact number. After telling them of this new number 3 times they still did not take the time to write it down or take note, They then went on to phoning my place of work to ask for my contact number, i found this VERY unprofessional. I also found it very unprofessional that my neighbour knew about my places of work and lifestyle due to Northwood disclosing this, this is a breech of data protection and is private, personal information in which they had no right disclosing without my permission, They told my neighbour where i work full time and where i work part time. When also living in this building i found a lot of faults in which i made the agents aware of, after being told twice in 6months that someone would be in contact to fix these faults, they still have not been fixed. I am now in the process of moving out and have recieved a harsh toned letter stating that any damages or areas in which need fixing i will be liable to pay for, even though i had made them aware these faults where already there. I am disgusted with their service and will never be using these agents again, I am so happy that i am not renting from them anymore and if anyone can avoid using them, It is best.