The Ryanair of estate agents; doing the absolute bare minimum to provide an acceptable service, meanwhile trying to cut corners and charge tenants extra at every turn. Will conveniently forget every aspect of tenant legislation that benefits tenants, but remember to the letter every aspect that benefits landlords, so to all prospective tenants I'd suggest reading up on housing legislation and maybe put some practice into getting blood out of stones just in case a dispute should ever arise. To cap it all off, their office is in the donkey end of nowhere and they are impossible to get hold of. Avoid like the plague, there are far too many professional and centrally located estate agents in Ipswich for Northwood to be a viable choice.