If you’re thinking of selling your property with Payne & Co, I would strongly advise you to reconsider. My experience has been extremely disappointing and stressful from start to finish. Despite paying promptly for all the necessary fees (including floor plans and EPC), the agency failed to deliver the level of professionalism and support I expected. Instead of offering constructive advice, I found their approach abrupt and insensitive. In particular, Imran’s communication was unacceptably harsh—he essentially threatened to withdraw my property from advertising if I didn’t immediately reduce my asking price. As the owner, I know my property’s worth and had already made my position clear, yet my personal circumstances and reasons for not responding instantly were completely ignored. Rather than working with me to find a solution, Payne & Co seemed more interested in pressuring me into a quick sale at a lower price. This heavy-handed attitude left me feeling undervalued and unheard as a client. Ultimately, I felt forced to withdraw my property from their advertising altogether. I would not recommend Payne & Co to anyone looking for a considerate, client-focused estate agent. There are plenty of other agencies out there who actually listen to their clients and treat them with respect.