I live in Lancashire, but I've just sold my late brother's flat in Ilford. Bilal Ahmed, Tom Payne, Jacqui Eaton, and the rest of the Payne's team proved very helpful and - importantly - kept me informed throughout the protracted process. Their being on the spot proved so helpful, right down to the day contracts were exchanged, when we asked them to go round to send us the meter readings we'd not thought about before! Thanks to all, and I'm glad I switched to this local agency.