Thank you for taking the time to share your feedback. We value all feedback, as it helps us improve our services. However, we were disheartened to read your review as it contains statements that do not align with the experience we strive to provide. At Payne & Co we pride ourselves on maintaining a high level of integrity and ensuring that our customers receive the best possible service. We take any claims of unfair treatment or untruths very seriously, and we would like to address your concerns. We thoroughly investigated your case and found that the information provided in your review does not accurately reflect the situation, all our interactions have been polite and professional, and we have even received emails from you thanking us for our help! We are confident that we always acted courteously and professional. We consider your opinion to be defamatory and it does not correspond with the other reviews Colin has received. Colin is one of our most senior and respected members of staff with over 20 years of experience. If this is a genuine complaint, please get in touch and we will look into this matter for you. Graham Jones Branch Partner