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2.00 /5

Make sure you have pictures of the property rent from them. They will try to charge you for changing the old worn off carpet and repair the damp wall of the flat. I was saved because I took plenty of pictures before I move in to the property.

review by BA

2.00 /5

Expensive

review by Jon Son

Reply from agent

Dear Jana Sivo, As a company we take our reviews very seriously. Unfortunately, we are struggling to find a record of your name or any dealings with you, please could you contact us on 020 8518 3000 or ilford@payneandco.co.uk so we can clarify your review without delay. Regards

1.00 /5

I just had a phone call discussion and the female on the other side of the line was so uncooperative and rude.

review by Tebz

Reply from agent

We're sorry to hear about your experience. This doesn't align with our commitment to excellent customer service. We would appreciate the opportunity to investigate further and address any concerns. Please feel free to share more details and contact us directly.

1.00 /5

Worst property service ever in the UK. Service was quite poor and unprofessional. Total disappointment. Tom is the worst in both personality and profession. Tom is a highly unjust person who does not keep his commitments. Avoid them whenever possible. I wish could give them anything less one star.

review by Kuldeep Singh

Reply from agent

Dear Kuldeep Singh We have gone through our database and we can not seem to locate your details being registered here at Payne & Co. Your opinion is defamatory and does not correspond with the other reviews Tom has received. Tom is one of our most senior and respected sales advisors with over 10 years of experience. If this is a genuine complaint, please get in touch and we will look into this matter for you. Please call us on 020 8518 3000 opt 1 or alternatively email us at Ilford@payneandco.co.uk. Regards Mark Sinclair, Manager.

1.00 /5

Hi just writing my review as I feel bad for anyone would get what I got from them If they have zero star I would DEFINITELY give them ZERO STAR Colin since day one being extremely rude and unprofessional wouldn’t recommend him to anyone . Ripping people off stealing their money extremely rude have never seen rudeness like this in my life zero professionalism I have been renting for nearly 10 years now with 3 agencies have never had like this experience before I would say if you see PAYNE&CO or COLIN name RUN AWAY !!!

review by Alaa Said

Reply from agent

Thank you for taking the time to share your feedback. We value all feedback, as it helps us improve our services. However, we were disheartened to read your review as it contains statements that do not align with the experience we strive to provide. At Payne & Co we pride ourselves on maintaining a high level of integrity and ensuring that our customers receive the best possible service. We take any claims of unfair treatment or untruths very seriously, and we would like to address your concerns. We thoroughly investigated your case and found that the information provided in your review does not accurately reflect the situation, all our interactions have been polite and professional, and we have even received emails from you thanking us for our help! We are confident that we always acted courteously and professional. We consider your opinion to be defamatory and it does not correspond with the other reviews Colin has received. Colin is one of our most senior and respected members of staff with over 20 years of experience. If this is a genuine complaint, please get in touch and we will look into this matter for you. Graham Jones Branch Partner

1.00 /5

When I owned my property. They got me nice tenants. On phoning them as the tenants paid rent to them to pay me. Payne & Co was keeping the money according to the tenants. Even t they were paid. I was not getting paid. The rent that was due. Con artist's this Estate agency. I do not recommend.

review by Cindi N

Reply from agent

Dear, Cindy x. As a company we take our reviews very seriously. We cannot find a record of your name or any dealings with you. We pride on our high customer service and we believe your review is untrue without foundation. Please could you contact us urgently on 020 8554 6233 or lettings@payneandco.co.uk so we can clarify your review without delay, failing that we will be seeking legal advice for defamation of character. Regards Graham Jones, Branch Partner. Payne & Co.

1.00 /5

Disappointed/horrible. Didn't tell me that a house was on sale after I looked at it and told them to let me know, and people bought it for a much cheaper price. Don't trust this company.

review by Aaliyah

Reply from agent

Dear Aaliyah, As a company we take our reviews very seriously. Unfortunately, we are struggling to find a record of your name or any dealings with you, please could you contact us on 020 8518 3000 or ilford@payneandco.co.uk so we can clarify your review without delay. Regards Mark Sinclair, Manager.

1.00 /5

When I owned my property. They got me nice tenants. On phoning them as the tenants paid rent to them to pay me. Payne & Co was keeping the money according to the tenants. Even t they were paid. I was not getting paid. The rent that was due. Con artist's this Estate agency. I do not recommend.

review by Cindy x.

Reply from agent

Dear, Cindy x. As a company we take our reviews very seriously. We cannot find a record of your name or any dealings with you. We pride on our high customer service and we believe your review is untrue without foundation. Please could you contact us urgently on 020 8554 6233 or lettings@payneandco.co.uk so we can clarify your review without delay, failing that we will be seeking legal advice for defamation of character. Regards Graham Jones, Branch Partner. Payne & Co.

1.00 /5

I tried to enquire about a property and spoke to Tom several times and he said he would return my call and get back to my query the same day. I had chased him up numerous times and he always made excuses and was not helpful at all. Very disappointing and unprofessional service. Tom was not helpful or honest.NegativeResponsiveness, Quality

review by Sabbir Adam

Reply from agent

Further to your recent review. We fully appreciate it is a very difficult time to buy a property as the housing market is so busy. To clarify, we explained to you at the time of your request for a viewing on the subject property that we were in receipt of multiple offers from an open house viewing which had taken place the weekend before and that we were waiting for client’s instructions. Subsequently the house went under offer as a result of that first wave of viewings. Should we have any similar properties which come onto the market in the same area we shall keep you advised. Regards Payne & Co Further to your recent review. We fully appreciate it is a very difficult time to buy a property as the housing market is so busy. To clarify, we explained to you at the time of your request for a viewing on the subject property that we were in receipt of multiple offers from an open house viewing which had taken place the weekend before and that we were waiting for client’s instructions. Subsequently the house went under offer as a result of that first wave of viewings. Should we have any similar properties which come onto the market in the same area we shall keep you advised. Regards Payne & Co

1.00 /5

review by Abubaker Patel

Payne & Co

Payne & Co

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