Massively rude agent, told us we could not have a viewing because lots of other families looked better on paper, and theres no way we could afford the rent - Which even if this had been actually true is a very odd thing to say to a prospective client down the phone. The place was only £100 over our budget and we were hoping to check it out and put in an offer, ended up having a highly offensive phone call that has really disheartened our search for a new home. Will be avoiding Sawyer & Co in future.NegativeProfessionalism

I can honestly say I have never had such bad service. They have lied from start to finish and have charged me a fortune for this privilege. They have awful contractors who do not complete work and left me without hot water for 6 days after I got my property back without an explanation or any communication. Avoid at all cost.

Had a viewing booked fo today that I didn’t get the voicemail for to say it was cancelled three days ago. The booking was confirmed by email yet no cancellation via email. The team knew I was coming from London. I’m a cash buyer. And the house owners were in and I was literally stood outside the house and I was still denied a viewing. Terrible communication, sellers not ready to sell and £60 wasted on journey a day off work I didn’t need to take just cause the estate agents were too lazy to send a simple email. Not interested with dealing with them now rather my fee for a cash buy went to a decent estate agent. If you do use them I highly recommend you treat them them with an inability to do the basic job expected from an estate agent which is to clarify a message has got through to a customer. Don’t deal with Elliot.

Agents didn't show up to a viewing and were then particularly unapologetic on the phone, choosing to pass the buck rather than accept responsibility. Won't be using them for any further viewings. Complete shambles.

Terrible service provided. Stay clear if you are trying to find a rental property.

I would not recommend selling property through Sawyers. I chose them as I thought they would do a good job. However, they managed the sale of my flat very badly, and nearly a year later, I have lost the sale and am out of pocket having moved my tenant out, on their recommendation. Not a good experience. It has cost me dearly.

moved into a property let by this company. after being told it would be professionally cleaned before we move in we found dog hairs all over the carpet, deep mold on the walls, a broken door handle and dirty linen left on the bed, a broken toilet and no working hoover ( which was in the inventory) we where then told that we would not have to pay the checkout fee which is to cover the aforementioned professional clean, and are now being charged for this strongly recommend not renting via this company and if you own a property only let them let it for you if you want to sell lies and be cheated

Review is for Letting dept only (haven't dealt with sales): Rude and unprofessional staff. Messed up everything that could be messed up (rent and deposit amounts, inventory, contract). Didn't even have the courtesy of apologising. Not helpful at all when asked information or assistance. Not sure why would any landlord want to put their property in the hands of these amateurs

Don't pick up their phone, chat can't help as they are in the back office, zero communication

Terrible block management and worse customer service

Abysmal block management service. Zero concern for health & safety, and totally unresponsive. A serious ceiling leak in my former rented flat lasted for 8 months (may be fixed by now, I had to move because of it), ending up with a gaping filthy 1m hole in the ceiling, but "limited budget" meant they were leaving months between updates. All the while my house was flooding each time it rained since October 2016. They still, bizarrely, responded to this complaint claiming that they "had not acted improperly". I consider a functional ceiling to be fairly fundamental, but from the reaction of Sawyer & Co block management services, it was as if I was asking for luxury. They're fine when things are going well, but they honestly cannot be trusted to care for properties. I would be disgusted if I owned that property, or any managed by Sawyer & Co. Photo available https://drive.google.com/file/d/0B4wW9SX3SPYgbDZzb1VHQkp5SUk/view?usp=sharing