Rented my home through Brockenhurst Lettings and Hannah (yes I giggled at that too!) has been professional, helpful and friendly throughout. I know I am welcome to go back to them with any enquiries I may have and had a smooth experience viewing, dealing with the paperwork (seemlessly and electronically) and picking up the keys.PositiveResponsiveness, Quality, Professionalism

My representative Paula from the Andover branch is a real “trooper.” I have always found her to be very warm and understanding. It is a compliment to your organisation to have a rep who listens. I have never found Paula the kind of person to fob you off. She follows up in a reasonable amount of time with any issues that have been discussed during her inspections. All in all you have a wonderful employee who is a credit to your company.PositiveQuality, Professionalism

Paula has visited twice for annual inspections. She is always on time, super sweet and very friendly. She makes sure there isn't any issues with the property. overall 5 stars and very professional

We rented through Brockenhurst for just over 2 years. At first the service wasn't great with the original lettings team, but then I was put in contact with Paula Holewell. She was brilliant, a very lovely, kind and gentle person who is an asset to the Brockenhurst team. If it wasn't for Paula we probably wouldn't have stayed with Brockenhurst past 6 months. She listened and cared, and got all the issues sorted with the property. It was a joy to see her for inspection every 6 months. When we had our baby she often phoned us to check in on us and to see how the little one was. She's even been in contact since we moved out a few months ago. Thank you again Paula for all the hardwork, you were a star for us! I hope Brockenhurst reward you for all you do

From my initial inquiry, I really want to emphasise my gratitude for the effort and generosity to the team at Brockenhurst, especially Donna, who I want to give a special shout out. Very friendly and helpful in her approach and made me feel at ease at these stressful times. A true pleasure. Brockenhurst lettings not only have some of the best properties but they are some of the nicest in the industry. Thanks to Hannah for helping me acquire the place I wanted. A place I can call home. Keep up the good work guys👍🎉PositiveResponsiveness, Quality, Professionalism, Value

I have rented a few properties over my adult life and Brockenhurst Lettings have been the best agents I have ever had. The team are attentive and quick to respond. The process of paperwork and moving in was made easy by their professionalism. I would highly recommend them as a letting agency . Great work in these difficult times.PositiveResponsiveness, Quality, Professionalism, Value

I have just rented a property in Whitchurch via Brockenhurst, and I dealt with Hannah the whole way through. Unbelievably competent and efficient, everything was completed on time and with great communication. Really can’t overstate just how easy the whole process has been, a real relief and Hannah helped reduce the stress of renting a new place hugely. Exceptional service, and I don’t say that lightly!

Brockenhurst Lettings have been managing our rental property for 9 years. We have found them to be professional, efficient and helpful with any queries and problems we have had. Paula deals with our annual inspections and is friendly and easy to get along with. We are very happy with the service the whole team provides.PositiveProfessionalism

Paula has done our annual inspection twice now and she is very friendly, helpful and listens and notes any maintenance issues however small. It was nice when she commented on how tasteful our choice of furniture and accessories were. Very easy to talk to. A great accolade to BrockenhurstPositiveResponsiveness, Professionalism